SMS Terms & Conditions
These terms govern the VentText SMS messaging program, operated by Lazy Man Ventures LLC ("VentText"). By opting in, you agree to these terms and to our Privacy Policy.
Program description
VentText lets customers of participating businesses text in a complaint or bad experience and receive a response from that business. We send acknowledgments, follow-up messages, replies from the business, and — where a business chooses — a service-recovery offer such as a discount code, to help resolve your issue.
How you opt in
You opt in by starting a conversation with us — typically by scanning a QR code or following a prompt at a participating business's checkout, which opens your text app pre-filled with that business's code addressed to the VentText number, or by using a click-to-text link on venttext.com. By sending that first message, you consent to receive reply text messages from VentText and the business about your inquiry. Consent to receive messages is not a condition of any purchase.
Message frequency
Message frequency is conversational and varies — you receive messages in response to your own, for the duration of resolving your complaint.
Cost
Message and data rates may apply. VentText does not charge you for the service; your mobile carrier's standard rates apply to messages you send and receive.
Opt out and help
- Reply STOP at any time to unsubscribe. You'll receive one confirmation and then no further messages. Reply START to opt back in.
- Reply HELP for help, or email [email protected].
Carriers (including but not limited to T-Mobile, AT&T, and Verizon) are not liable for delayed or undelivered messages. Supported carriers may change.
Privacy
We handle your information as described in our Privacy Policy. We do not sell your information, and we do not share your mobile number or SMS consent with third parties for their marketing purposes.
Contact
VentText is operated by Lazy Man Ventures LLC. Questions? Email [email protected].