For customers and merchants alike. Don't see your question? Text us and ask directly.
No. VentText works entirely through text messages. If a business also has a companion app, you can use it, but it's never required.
It confirms you actually had the experience you're describing, which is what lets businesses offer instant coupons and credits without worrying about fake complaints.
You can still describe your order and what happened. It just moves to manual review by the business instead of an instant automated resolution.
We'll notify you once the response window passes. From there, you can ask us to follow up again or choose to share your experience publicly instead.
Yes, always free for customers. Standard message rates from your carrier may apply.
You set the per-complaint ceiling for auto-issued coupons and a monthly total cap. Anything above your ceiling routes to you for a manual decision.
Yes. You can require manual approval on every complaint regardless of value if you'd rather review each one yourself.
Every coupon-eligible complaint requires a verified receipt or order number, phone numbers are rate-limited per business, and unusual patterns are flagged for manual review automatically.
It's optional but recommended. POS integration lets receipts be matched automatically against real transactions, which unlocks instant verified resolutions. Without it, complaints can still be verified manually.
There's a free tier for low volume with manual responses only. Paid plans add unlimited complaints, auto-coupon authority, and POS matching. See the Merchants page for details.