Every complaint moves through the same checkpoints — fast enough to feel instant, careful enough to keep it fair for everyone.
A sentence or two is plenty. "Waited 45 minutes and my order was wrong" is all it takes to start.
First-time senders confirm a one-time code sent to their number. This keeps the system fair and keeps automated spam out.
A photo of your receipt or an order number confirms you were actually there. No receipt handy? You can still describe your order — it just moves to manual review instead of instant resolution.
For smaller issues, many merchants let VentText auto-issue a coupon or credit on the spot. Bigger issues route to a real person, who has an agreed window to respond.
If the window passes with nothing back, we text you again — and you choose whether to give it more time or share your experience publicly.
Real settlement value is on the line, so every complaint is checked before it can trigger an automatic coupon.
Receipt photos and order numbers are checked against real transaction data where possible.
Each phone number is limited per business, per month — so the same issue can't be filed over and over.
Coupon values are capped per person and per business, so resolutions stay fair on both sides.