Every complaint moves through the same checkpoints — fast enough to feel instant, careful enough to keep it fair for everyone.
Scan the business's VentText checkout QR with your phone camera, or enter its printed code. The SMS opens with that business code and your complaint. If you don't have one, text BUSINESS: Business Name | City, State | What happened. We use Google Places to match the location and hold your message until the business joins.
First-time senders confirm a one-time code sent to their number. This keeps the system fair and keeps automated spam out.
Send a clear photo of the top of your receipt with the business name and address. VentText reads the photo and asks you to confirm the detected business before matching it. Add what happened in your photo's caption, or in your confirmation reply. If the details cannot be read or matched, we ask for the business name and address. The photo remains available for manual review; reading it does not verify the purchase.
For smaller issues, many merchants let VentText auto-issue a coupon or credit on the spot. Bigger issues route to a real person, who has an agreed window to respond.
If the window passes with nothing back, we text you again — and you choose whether to give it more time or share your experience publicly.
Real settlement value is on the line, so every complaint is checked before it can trigger an automatic coupon.
Receipt photos and order numbers are checked against real transaction data where possible.
Each phone number is limited per business, per month — so the same issue can't be filed over and over.
Coupon values are capped per person and per business, so resolutions stay fair on both sides.