Every unhappy customer who texts you instead of posting publicly is a review that never happens — and a chance to keep them coming back.
VentText only acts within limits you set — nothing gets auto-approved beyond what you're comfortable with.
Decide the max value VentText can auto-issue without you — say, $10 or $15 per complaint.
Anything above your ceiling routes to you directly, with a deadline you choose — typically 24–48 hours.
Every complaint, resolution, and coupon issued shows up in a simple dashboard — no spreadsheets, no guessing.
Real money is on the line, so the system is built to protect you from abuse on both ends.
Every coupon-eligible complaint requires a matched receipt or order number — no proof, no auto-payout.
You set a ceiling on total auto-issued coupon value per month, so exposure is always bounded and predictable.
Numbers filing unusually often, across multiple businesses, are flagged for manual review automatically.
Even with auto-authority on, you can require a quick approve/deny tap above any threshold you choose.
Free to try. Pay only once you're catching real complaints before they go public.
Up to 10 complaints/month, shared dashboard, manual response only.
Unlimited complaints, auto-coupon authority, POS receipt matching.
Multiple locations, team roles, and priority support. Talk to us.